The Container Store Reviews

I've had a very poor experience trying to buy custom closest from The Container Store and would strongly recommend that people explore other options. Experience has been filled with poor communication, limited responsiveness, poor quality on install and TCS not doing what they said they would do.
- My journey started with an in-person design session in the store on May 20th. I was ordering 7 closets from a combination of Elfa, Avera and Preston
- I received early Avera and Elfa drawings on May 23
- I called the store 6 times before someone got back to me to revise the drawings and complete a purchase (June 19th... 4 weeks later)
- I didn't receive drawings for the Preston closet until June 19th and it took until July 1st to get those completed such that I could buy the closet
- My two Elfa closets were installed on June 22nd. Several of the pieces did not fit and pieces were missing from the order. The installer left 4 big drawers that I had to take back to the store if I wanted a refund
- My two Avera closets were installed on June 30th. The installers used tape that was not safe for the walls and damaged my ceiling
- My Preston closets were supposed to be installed on August 22nd and 23rd (more than 3 months after first purchase attempt) and there were significant parts missing. The installers left my home with 10% of the closet installed and pieces all over the closets
- That evening I tested to make sure that everything was properly secured and two large (2' x 4' feet) pieces came crashing to the floor. These pieces were unsecured in a home with a 12 month old baby and presented a significant safety hazard
- I called the customer service and manager of the store. They promised they would investigate options and return my phone call. They have not and did not do what they said they would
- I still do not know when the parts for Preston will be available and when my installation will be complete. I have already paid for these 3 closets

Save yourself the trouble and buy someplace else.

I like that their products are made in the USA.

They do not pay return shipping. So you're stuck keeping the garbage or paying 47 dollars to return it.

This was my first time placing an order with the Container Store. I was having trouble with my iPad so decided to call customer service and order over the phone. I spoke with an associate (David) who could not have been more helpful, articulate, and pleasant - my best customer service experience ever. My package arrived as scheduled, very carefully packed, exactly as advertised, and the excellent quality I was hoping for. I could not be happier!

Always something to find for the kitchen and they never disappoint!

I bought a expensive shopping cart for $69.00 11 months ago at the Container Store. It broke in Oct 2021. I called corporate and said its out of warranty and they refused to do anything. I bought it at the Cherry Hill, NJ location. This company is fraud and they are being reported to the attorney generals office. I will never buy from them again. They are a bunch of losers and only care about profits and not customers. Useless company. Save your money. They discontinued the item because they got too many complaints about it is what Im told. Well--duh!

Don't join the POP program. They offer specials and after you buy the specified amount they don't see to have it. Tried to do in store and was told it had to be online. And when I did online it wasn't available. When I spoke to Customer service they said they couldn't offer we item, but said I could buy it at 40% off. So container store had it to sell… just not to honor their incentive program. Definitely a Bait and Switch scam

AVOID! I ordered and PAID IN FULL for a container in Oct 2020 – I received an email from THEIR representative it would be 2 weeks for delivery. After 8 months of the hassle calling them and me plowing the snow being prepared for delivery – they told me they wouldn't deliver the container unless the price came down lower than what I paid. I finally requested a refund.

Items already had a crack and were dusty, used with stains, was so disappointed when they arrived, I wanted to ship them back right away and spoke with 3 different reps they all with very condescending attitudes, like dismissing the issue, raising voice and making assumptions! One saying " you need to send them for refund, we cant just give you refund" hello that's why I called, that's when I am saying, I want to send them back not asking you to give me refund like that, another was like, pay for shipping yourself, third was like, just wash them, then raised her voice, none of the were helpful, like why do I need to pay for shipping for used/dusty/damaged items with stains! Horrible experience! Will not order again!

Absolute JOKE!
2 days after my order was placed someone scanned a barcode on the box in a warehouse in Texas. It sat there for another 8 days. I have been bombarded with spam from the container store several times a day since my order, but not one single shipping update, order number or tracking number. On day 10 I called "Customer Service" where a very rude lady insisted that it had left the Texas warehouse on its way to California (I am in-between both locations). Finally, since she could not or would not answer the simplest questions, she abruptly said it will be delivered on the 23rd and hung up. Moments later I received an email with tracking links that both said "Check Back Soon" Now it is the 23rd and one of the links states they missed the pickup time and it will be delivered tomorrow. THEY CHARGE YOU FOR SHIPPING!
How are they in business with the worlds slowest shipping?